Privacy Policy
Last updated: February 1, 2026
1. Data Collection
When you use Botnus, we collect information you provide directly, including your name, email address, company name, and payment information. We also collect data generated through your use of our services, such as chatbot conversations, visitor interactions, and lead information captured by your AI chatbot.
2. Use of Data
We use your data to provide, maintain, and improve our services. This includes powering your AI chatbot, processing payments, sending transactional emails, providing customer support, and analyzing usage to improve the platform. We do not sell your personal data to third parties.
3. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies (such as Google Analytics) to understand how our website is used. You can control cookie preferences through your browser settings.
4. Third-Party Services
We use the following third-party services to operate Botnus:
- Stripe — Payment processing and subscription management
- Anthropic (Claude AI) — AI-powered chatbot responses
- Twilio — Voice AI and phone services
- ElevenLabs — Voice synthesis for AI calls
- Cal.com — Appointment booking integration
Each third-party service has its own privacy policy governing their use of your data.
5. Data Retention
We retain your account data for as long as your account is active. Chatbot conversation data is retained for 90 days by default. Lead data is retained until you delete it or close your account. You may request deletion of your data at any time by contacting us.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS), hashed passwords (bcrypt), rate limiting, and secure session management. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to access, correct, or delete your personal data. You may also request a copy of your data or ask us to restrict processing. To exercise these rights, contact us at the email below.
8. Contact
For privacy-related questions or requests, contact us at john@upgradeaimedia.com.